Effective Communication in the Workplace

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Course overview
  • Level: Intermediate
  • Study period: 16 weeks
  • Author: AIAT
  • Evaluation:
    Self-Assessment/Projects
  • Rich learning experiences:
    300-400 h    ours
Strong communication is essential for a productive and collaborative work environment. Effective Communication in the Workplace is a practical course designed to help professionals enhance their ability to convey ideas, build relationships, and navigate workplace interactions with clarity and confidence. This course covers fundamental communication skills, including active listening, clear and concise messaging, conflict resolution, and adapting communication styles for different audiences. Participants will also explore the impact of non-verbal communication, email and digital etiquette, and strategies for fostering open and inclusive dialogue in team settings. Through interactive discussions, real-world scenarios, and hands-on exercises, learners will develop the skills needed to communicate effectively with colleagues, managers, and clients. By the end of the course, participants will be equipped to foster teamwork, minimize misunderstandings, and create a positive and productive workplace culture.

This course is ideal for employees, managers, team leaders, and professionals at all levels who want to improve workplace communication and collaboration.

Develop clear and effective verbal and written communication skills

Improve active listening and feedback techniques

Navigate workplace conflicts with professionalism and confidence

Adapt communication for different teams, cultures, and work environments

Enhance collaboration and teamwork through effective dialogue

Unlock your career's potential with an industry-recognized professional qualification certificate

OUR Facilitator

Dr. Deborah Churchman

DIRECTOR, LEARNING & TEACHING

The AIAT Director for Learning & Teaching, Associate Professor Deborah Churchman has held senior academic roles at Australian and overseas universities and Institutes of Higher Education for over 30 years. In recent years, she has focused on strategies to engage students and enhance learning through development of graduate attributes, innovative assessment strategies and the embedding of key workplace universal skills in a range of subjects.
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