Introduction to IT Support

  • Author: AIAT
  • Level: Beginner
  • Study time: 4 Weeks
  • Modules: 4
  • Exams: 4
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Course overview
The "Introduction to IT Support" course provides beginners with a comprehensive understanding of IT support fundamentals, including the role of IT support in organizations, common technical issues, troubleshooting techniques, and the importance of customer service. Through real-world examples and practical insights, this course equips learners with the essential skills needed to excel in the IT support field. 

Unlock your career's potential with an industry-recognized professional qualification certificate



How IT support drives career growth

High Demand for IT Professionals

With the increasing reliance on technology across industries, IT support skills are in high demand. Businesses of all sizes need IT support to maintain and troubleshoot their systems, making it a stable career choice with plenty of job opportunities.

Diverse Career Opportunities

IT support skills can open doors to various career paths, such as network administration, cybersecurity, systems analysis, and even software development. It serves as a foundation for many other IT-related roles, allowing for growth and specialization.

Competitive Salary and Benefits

IT support roles often come with competitive salaries and benefits. As you gain experience and certifications, you can advance to higher-paying positions in the tech field.

Problem-Solving Skills Development

Learning IT support enhances your problem-solving abilities and critical thinking. You'll gain skills in diagnosing issues, troubleshooting problems, and finding solutions, which are valuable in any career and daily life.

A short online course for busy professionals

Our Facilitator

Gjoko Muratovski

Prof. Gjoko Muratovski is the Provost and Chief Academic Officer of the Australian Institute of Advanced Technologies (AIAT).

Prof. Muratovski has more than 25 years of experience working and collaborating with Fortune 500 companies, NGOs, and governments from around the world, including the US Federal Government, Australian State Governments, NASA, International Space Station (ISS), World Health Organization, UNESCO, Greenpeace, Johnson & Johnson, TATA, P&G, Toyota, Ford, General Motors, Fiat Chrysler Automobiles, Amazon, and Facebook.
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Course Structure

Frequently asked questions

How much time do I need to commit to this course?

This is a self-paced course, so you have the flexibility to structure your time. We recommend dedicating around 10 hours per week, but you can adjust this to fit your schedule.

What programming languages will I learn to use?

We introduce a variety of programming languages. However, while there are lots of different programming languages out there available, we will be focusing on the most conventional and used ones.

Will I receive a Professional Qualification certificate?

Yes! To receive a certificate, you must complete all the assignments. Once you've successfully finished everything, you’ll be awarded a certificate that showcases your achievements.

Are there any prerequisites for this course?

No. This course is for beginners. Anyone can take this course.

What's included?

Become an IT Support specialist

The "Introduction to IT Support" course provides beginners with a comprehensive understanding of IT support fundamentals, including the role of IT support in organizations, common technical issues, troubleshooting techniques, and the importance of customer service. Through real-world examples and practical insights, this course equips learners with the essential skills needed to excel in the IT support field. 
  • Certified Course
  • 4 Modules
  • 15 Lessons
  • 45 Practical Tips
  • 49 Real-World Examples